At Fixo Dash, we’re passionate about providing businesses with the tools they need to streamline operations and deliver exceptional service to their customers. We’re thrilled to announce our latest collaboration with WWR Customisation (wwrcustomisation.com), where we’ve developed a fully bespoke system tailored to their unique needs, revolutionizing the way they manage customer orders, projects, and communications.
A Customized Solution for WWR Customisation
WWR Customisation is renowned for providing high-quality wheel refurbishment services, along with new wheel and tyre purchases. They needed a robust solution to manage their growing operations, improve customer communications, and give clients more transparency over the status of their wheels.
That’s where Fixo Dash came in. We built a fully customized system that includes everything WWR needed to optimize their workflow and enhance the customer experience.
Key Features of the Bespoke System
Here’s an overview of the features we developed for WWR Customisation to streamline their day-to-day operations:
- Comprehensive Booking System We built a bespoke booking system tailored specifically to WWR’s business, allowing clients to book their wheel refurbishment services seamlessly. The system tracks every detail from the moment a customer books a service until the completion of the work.
- Advanced Dashboard with Project Management The team at WWR now enjoys a centralized dashboard where they can manage all ongoing projects. From overseeing the status of each wheel in progress to task assignments and deadline tracking, the project management system ensures smooth internal operations.
- CRM Integration With the fully integrated Customer Relationship Management (CRM) system, WWR can track all client information in one place. It helps them nurture client relationships, manage inquiries, and follow up on leads effortlessly.
- Calendar Features for Scheduling We included advanced calendar features, allowing WWR to manage their bookings, staff schedules, and project timelines. This ensures the team can allocate resources effectively and keep on top of every project without missing a beat.
- Client Dashboard for Real-Time Updates One of the most exciting aspects of this project is the client dashboard. Now, WWR customers can log into their accounts and get live updates on the status of their wheel refurbishment. They can see which stage their wheels are in, the expected completion date, and even get notifications on when their wheels are ready for pickup.
- SMS and Email Notifications To enhance communication, we implemented SMS and email notifications. Customers receive automatic updates throughout the process, ensuring they’re always informed. From order confirmation to “wheels ready for pickup” alerts, this feature helps WWR keep their clients engaged and up to date.
Driving Efficiency and Customer Satisfaction
With the introduction of this new system, WWR Customisation has been able to boost internal efficiency and enhance customer satisfaction. The fully integrated dashboard and live updates mean that their customers are always informed, while the internal team benefits from seamless project management and tracking.
By teaming up with WWR Customisation, we’ve helped them take their customer service to the next level. The real-time updates, combined with easy booking and project management, ensure that clients are always in the loop, making the process smoother and more transparent.
Looking Ahead
This partnership marks an exciting step for both Fixo Dash and WWR Customisation. As we continue to innovate and deliver tailored solutions for our clients, we’re proud to have created a system that truly meets the needs of WWR and their customers.
At Fixo Dash, we understand that every business is unique. That’s why we specialize in creating custom dashboards and solutions that fit perfectly into our clients’ workflows, allowing them to focus on what they do best.
Interested in a bespoke solution for your business? Contact us at fixodash.com to learn how we can help you optimize your operations with a system tailored to your needs.
